Cancellation Policy B2B

Cancellation policies vary depending on the travel service, supplier, fare type, booking conditions, and time of cancellation.

Users should check the cancellation conditions displayed for their selected service before confirming a booking. Some services may allow cancellation with applicable charges, while certain fares or products may be non-refundable.

For flight bookings, hotel reservations, bus tickets, holiday packages, and other services, the cancellation rules specified by the respective supplier will generally apply.

If a cancellation request is submitted, the applicable cancellation charges and refund amount will be determined according to the booking terms.

To request assistance with a cancellation, please contact the Hojoy support team with your booking reference and relevant details.

Cancellation requests should be submitted as early as possible to avoid additional charges that may apply closer to the travel date.