Frequently Asked Questions B2B

Welcome to the Hojoy Frequently Asked Questions section. Here you can find answers to commonly asked questions related to our travel services and booking process.

What services does Hojoy provide?

Hojoy provides travel-related services including flights, hotels, buses, holiday packages, and other travel solutions through its platform.

Can travel businesses use Hojoy?

Yes. Hojoy provides solutions designed to support travel businesses and partners with access to travel products and services.

How can I check my booking details?

Booking details can be accessed through the relevant booking or account section of the platform. Please keep your booking reference available for support-related queries.

Can I cancel my booking?

Cancellation availability depends on the booking type, supplier rules, fare conditions, and applicable cancellation policy. Please review the applicable cancellation terms before requesting cancellation.

How are refunds processed?

Refunds are processed according to the applicable supplier, booking, and refund policies. Processing time may vary depending on the service provider and payment method.

How can I contact Hojoy support?

You can use the Contact Us section to reach the Hojoy support team for assistance with your travel-related queries.

For questions not covered here, please contact our support team.