Refund Policy

Hojoy follows the applicable refund rules of the respective travel supplier and service provider. Refund eligibility and the amount refundable may vary depending on the booking type, fare conditions, cancellation policy, and timing of the cancellation request.

Before completing a booking, users and travel partners should review the applicable cancellation and refund conditions associated with the selected service.

Where a refund is approved, the applicable refund amount will be processed according to the supplier's rules and the payment method used for the transaction.

Refund processing time may vary depending on the supplier, payment gateway, banking institution, or other parties involved in the transaction.

Certain bookings may be non-refundable or may be subject to cancellation charges. In such cases, the applicable terms shown at the time of booking will apply.

For refund-related assistance, please contact Hojoy support with the relevant booking reference and transaction details.